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Consumer Information Guide



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General Consumer Information

Address Changes
Address changes when you move - a one-stop site to change your address for the Post Office, driver's license, IRS, Social Security, veterans benefits and voter registration.
Consumer Action Handbook, 2007 edition
Online full text version available in .pdf, .htm and ASCII format. "Thousands of names, addresses, telephone numbers and electronic addresses of corporations, trade groups, state and local consumer protection offices and Federal agencies." Also, how to write a complaint letter, consumer tips and toll free numbers. (Adobe Reader required to view this PDF file.)
Consumer Information Catalog - Pueblo
Full text versions of federal consumer publications organized by subject. Order or download a catalog.
Consumer Reports Online
Some current articles and alerts available for viewing. Access to product safety and evaluations require a subscription.
ConsumerSearch
Product reviews including ranking, analyzing reviews and summarizing the top-rated. Organized by broad categories. Easy to use.
Consumers International: The Global Voice for Consumers
The site provides access to valuable reports and articles on hot issues for consumers.
Consumer World
This is a public service site which includes links to consumer rights, discount travel and entertainment, mortgage rates, product reviews, money and credit, car dealer costs, arranged by category - over 1700 resources.
Epinions.com
An Ebay company. Provides consumer reviews of products from over 30 different categories
Google Catalogs
Search the catalog database for images of the actual catalogs plus links to the catalog site. Catalogs are submitted by publishers or can be recommended by consumers. The library does not endorse any of the catalogs shown.
Resource Articles
From Consumer Weekly. "A large collection of consumer articles, information, and bulletins provided to help you make informed buying decisions."
US Consumer Gateway
Provides links to federal information sites covering consumer issues under categories such as food, health, home, transportation, children, product safety, money, education and more. Good general site.




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Agencies & Organizations

Environmental Protection Agency
Targets public health and environmental issues caused by pollution such as radon exposure, pesticides, toxic chemicals and second-hand smoke. Offers ways you and your community can protect the environment.
Federal Trade Commission
FTC enforces federal antitrust and consumer protection laws. Emphasis on consumer education including telephone and online scams, bogus business opportunities, timeshare, leasing, credit card fraud and more. Includes current news releases and regional office information.
Food and Drug Administration
FDA monitors and ensures the safety and effectiveness of food, cosmetics, medicine and medical devices. Includes hot-lines, FAQs, brochure, an index and is searchable.
National Highway Traffic Safety Administration
Site includes Auto Safety Hotline, recalls, crash test information, technical service bulletins, consumer complaints. Has hot topics, news, statistics and information on driver performance and injury prevention.
Social Security Administration
Top 10 most requested services including cost of living, hot to replace, correct or change your name on your social security card, Social Security Handbook, retirement benefits and how to contact local offices.
U. S. Consumer Product Safety Commission
CPSC was created to "protect the public against unreasonable risks of injuries and deaths associated with consumer products." Site includes product recalls, consumer research, hotline and contact lists.
U. S. Department of Agriculture - Food & Nutrition
Provides information on 15 food assistance programs, consumer education and outreach including food stamps, WIC, the school lunch program, nutrition for the elderly and more. Includes USDA fraud hotline, dietary guidelines and consumer affairs.
U. S. State Department
Good source for comprehensive travel information - passports, visas, travel warnings, Consular Offices. includes information on living overseas - cost of living, schools, marriage, dual nationality and career opportunities.




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Business

Better Business Bureau
Access business and consumer alerts, charity reports, membership lists as well as online complaint forms. Includes U.S. and Canada.
Better Business Bureau of New York
Locate local bureaus, discover which businesses received the most inquiries and complaints, file complaints online, access consumer alerts.
Empire State Development
"Dedicated to creating jobs and encouraging prosperity... providing one-step access to the entire array of the state's products and services for business." International and national, also includes statistics from the New York Data Center.




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New York State

Better Business Bureau of New York
Locate local bureaus, discover which businesses received the most inquiries and complaints, file a complaint online. Acess consumer alerts.
Department of Consumer Affairs - New York City
Includes Top Ten Tips, Consumer Protection Laws, online complaint forms, telephone hotlines plus links to the Office of the Mayor, city services and agencies, business resources as well as attractions and events.
New York State Consumer Protection Board
File a complaint online, read the Consumer Guide to Vehicle Leasing, check out recalls, alerts and consumer tips. Includes hot issues and brochures as well as providing links to other consumer sites. Clear nicely done site.
Office of the New York State Attorney General
Spotlights issues of local interest such as Megan's Law Hotline, patient abuse, on-line child pornography as well as general topics concerning money matters, environment, seniors, health, crime, family, Internet and doing business in New York.




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Consumer Information by Topic

Auto

Edmund's Automobile Buyer's Guide
Check prices on new and used vehicles, read about buyer's advice, road tests, incentives and rebates or use a VIN to perform a "carfax" history on a particular vehicle.
FuelEconomy.gov
Find and Compare Cars for gas mileage, emmissions, safety and more
Hybrid Electric and Fuel Cell Vehicles
National Renewable Energy Laboratory: "NREL works toward developing hybrid electric vehicles (HEVs), plug-in hybrids and fuel cell vehicles (FCVs); moving them from research and development to the marketplace."
Insurance Institute for Highway Safety
Independent, nonprofit organization "dedicated to reducing highway crash deaths, injuries and property damage losses." Includes crash tests and vehicle evaluations, relevant state laws on DWI, child safety restraints, helmet use, seat belts, statistics, and research.
Kelley's Blue Book
Site includes trade-in and retail values for used cars as well as new car pricing. Pick model, make and year; enter mileage, zip code and condition and submit for price information.
Lemon Law Guide
Includes Lemon Law Statutes by State
National Highway Traffic Safety Administration
Site includes Auto Safety Hotline, recalls, crash test information, technical service bulletins, consumer complaints, hot topics, news, statistics and information on driver performance and injury prevention.
SaferCar.gov
Presented by the NHTSA administration. Includes links to equipment and safety, recalls and defects, crash tests and complaints forms.
U.S. Government Auto Auctions
"GSA is the federal agency that buys fleet vehicles new and leases them to other federal agencies. When these vehicles complete their lease term we sell them to renew the government fleet". The website "provides lists of vehicles for sale, auction locations and times, and a description of the process. It also will link you directly to our available on-line vehicle sales."

Computers

OnGuard Online - Your Safety Net
"The Federal Trade Commission has created this website for consumers and businesses as a source of information about computer security and safeguarding personal information".
"Social Networking Sites: A Parent's Guide"
From the FTC. (PDF file: requires Acrobat Reader)
"Social Networking Sites: Safety Tips for Tweens and Teens"
From the FTC. (PDF file: requires Acrobat Reader)

Credit

AnnualCreditReport.com
AnnualCreditReport.com is the official site to help consumers to obtain their free credit report.
Federal Reserve Board - Credit Cards
Comparison shopping for credit cards, including a Credit Card Owner's checklist, definition of terms and calculation of finance charges.
National Foundation for Consumer Credit
Straightforward information, including addresses and telephone numbers, on how to get a copy of your credit report. Also has information on credit counseling and bankruptcy. Includes FAQs.

Elections

Can I Vote
"This site was created by the nation's chief state election officials to help make voting as simple and convenient as possible." Includes where and how to register to vote, find a polling place, information on candidates."

Energy

Consumer Energy Information - EREN
Energy efficiency and renewable energy network from the Department of Energy. Includes fact sheets on insulation and other ways to save energy, clearinghouse information on energy-efficient applications, solar power, windows, technology and reference briefs on technologies for lighting, heating and cooling.
Energy Guide
Complete resource for free, unbiased advice about today's energy choices. Find gas and electricity values in your area and learn about energy efficient products.
Federal Weatherization Assistance Program
The program provides help to low-income families in making their homes more energy efficient.

Freedom of Information

Using the New York State Freedom of Information Law
Although created by the NYCOSH website, the basics for submitting or appealing a FOIL request in NYS are included.
Freedom of Information, Privacy Act and Web Inventories
- Agencies' priorities and schedules for posting information. - includes overviews and FAQs

Health

Health A to Z - Consumer Health
Keywords searchable, providing connections to articles, advocacy and support groups, consulting, institutes and organizations, journals, mailing lists, newsgroups and products and services.
Health Privacy Project
Includes "Plain English" explanations of individual rights under the Privacy Laws, links to summaries of State health privacy statutes, resources, articles and more user-friendly and understandable.
Healthfinder
A government web site which acts as a gateway to health and human services information. Site includes "online publications, clearinghouses, databases, web sites and support and self-help groups, as well as ... government agencies and not-for-profit organizations."
Hospital Compare
The site includes information on hospitals, quality measures, your rights and more. May be searched using zip code, hospital name or other geographic limits.
MedWatch
The FDA Safety Information and Adverse EventRreporting Program (includes drugs and medical devices)
New York State Attorney General's Office Prescription Drug Price Website
"On this site, you can now search and compare the prices for 150 commonly prescribed drugs that state law requires pharmacies to disclose to you upon request."

Insurance

Insurance News Network
Provides access to information on health, auto, home and life insurance. Includes free quotes, articles on recent issues, ratings from Standard and Poors and a glossary of terms.

Job and Career

InterJob Search

Law

ABA Network - American Bar Association
Site includes a major heading for Public Information including legal assistance and consumer publications. It is searchable by keyword or includes a comprehensive subject listing leading to relevant sites.
Center for Responsive Politics
Nonpartisan, searchable site which includes a lobbyist database, information on PACs, profiles of presidential candidates, links to politicians, political parties and more. Look up your Senator or Representative, search the White House, read articles or find out Primary dates.
Consumer Law Page
Includes articles, free consumer brochures and other Internet resources. Offers referral services throughout the US. Subjects range from personal injuries, defective products, financial fraud, to class action suits and more. Site is searchable.
Links 2 Law

Money & Investing

Bankrate.com
Mortgage news and rates, CD rates, auto loans, credit cards, and more.
Commodity Futures Trading Commission
Division of Enforcement investigates violations of the Commodity Exchange Act. Include consumer warnings. Information is available on the CFTC reparations program, areas of the relavent law, telephone numbers and e-mail addresses necessary to submit a complaint and how to find out if a firm has been found liable by the Commission.
Consumer Information Brochures
From the Federal Reserve Board - includes information on credit cards, mortgages, vehicle leasing, home equity, checks and more
Federal Reserve Board
Consumer information is available on vehicle leasing, home mortgages, credit cards, filing complaints about a bank and the Community Reinvestment Act. Also includes reports to Congress and links to related web sites, such as FDIC Consumer News.
U. S. Savings Bonds Online
U. S. Securities and Exchange Commission
"Its primary purpose is to provide the investing public with a reliable source of investment guidance, advice, and information so that they may make wise investing decisions." Includes information on securities fraud. Best known for the EDGAR Database of company financial filings. Also includes investor assistance and complaints.

Records/Certificates/Social Security Cards

Address Changes
Address changes when you move - a one-stop site to change your address for the Post Office, driver's license, IRS, Social Security, veterans benefits and voter registration.
How to Obtain Birth, Death, Marriage and Divorce Certificates
Search alphabetically by State for information needed to request birth, death, marriage and divorce certificates. Includes fees and special notes.
Social Security - Top 10 Services
Learn how to replace, correct or change your name on your Social Security card, compute benefits, request a Personal Earnings and Benefit Estimate Statement online or contact a local office.

Seniors

American Association of Retired Persons
Serving the needs of people 50 and older through education, advocacy and community services. Site offers information on managed care, Social Security, reverse mortgages, financial planning and volunteer and community programs, independent living sites and special articles on issues such as learning about the Internet.
Elderly Pharmaceutical Insurance Coverage (EPIC) Program
"A New York State sponsored prescription plan for senior citizens who need help paying for their prescriptions."
How Good Are Your State's Nursing Homes
A report by the Center for Consumer Health Choices at Consumers Union, a nonprofit publishers of Consumer Reports.
Senior Guide to Fighting Fraud
From the office of Minnesota's Attorney General Hubert Humphrey III, this site lists particular frauds and schemes directed toward seniors - how to tell if something is a fraud and what to do about it. Site includes a comprehensive guide to Seniors Legal Rights. PDF file: requires Acrobat Reader

Telecommunications

Charges on Your Wireless Phonebill
- From the FCC. This site helps explain charges on your wireless phone bill.
Consumer Protection: Telephone Services
Consumer protection regarding telephone services.
National Do Not Call Registery
New York State Consumer Protection Board "Do Not Call" Telemarketing Registry
Pre-register to block telemarketers.
TRAC: Telecommunications Research & Action Center
How to file a complaint with the FCC, choosing long distance plans, compare wireless plans, and the latest news in telecommunications.
"Unwanted Faxes: What Can You Do"
- from the FTC

Travel

Cheap Tickets Inc.
Includes flights, car rentals, hotels, cruises and more. Register is required.
Currency Rates and Information
Up-to-date foreign exchange rates. Enter any dollar amount to convert to one of 164 foreign currencies. Includes explanation of results.
Health Information for International Travel
Site lists disease outbreaks, sanitation inspection of cruise ships, immunization recommendations and food and water precautions.
Passport/Visa Services
Download an application, read information about lost or stolen passports, go to links for visas and vital records. List passport agencies.
Transportation Security Administration
Travelers & Consumers - Air Travel: includes travel tips, wait times, prohibited items, FAQs and more.
Travel Warnings
U. S. Department of State recommends that Americans avoid travel to certain countries due to terrorist threats or local conditions. Site has Consular Information Sheets with location of embassies, health conditions, security information and more.

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This page was last updated on August 10, 2007.


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